Delete account

Cancel your subscription first

Deleting your account doesn't cancel a subscription, and neither does deleting the app: Apple or Google keeps billing you until you cancel it in the store where you subscribed. Cancel it first:

• In the app: You › Manage subscription › Change or cancel your plan.
• On iPhone: Settings › your name › Subscriptions › MyNutriGym › Cancel Subscription. Apple explains it in Cancel a subscription from Apple.
• On Android: Play Store › profile icon › Payments & subscriptions › Subscriptions › MyNutriGym › Cancel subscription. Google explains it in Cancel, pause, or change a subscription on Google Play.

Premium stays active until the end of the period already paid for. The Subscription terms explain cancelling and refunds.

Delete in the app

Sign in to MyNutriGym, open You › Account › Delete account and confirm with "Schedule deletion". The app clears your data from that phone at once and signs you out.

Your account is permanently deleted 30 days later. Until then you can change your mind: sign back in and everything is restored. We email you when deletion is complete.

If you use the app without an account, your data is only on your phone, and deleting the app deletes it.

Without the app: ask by email

You don't need to install the app again. Write from any address to privacy@mynutrigym.com and tell us the email on your account (if you used Sign in with Apple with "Hide My Email", tell us that). We email your account's address to confirm, and your request starts when you reply.

You can also use the contact form at mynutrigym.com/support with the topic "Delete your account".

We confirm your request within 7 days. Your account is then scheduled for deletion and permanently deleted 30 days later, unless you sign back in, which cancels it. We email you when deletion is complete. Backups are overwritten within 90 days.

What is deleted

When your account is permanently deleted, everything stored in it is deleted from our systems:

• your account: your email address, and your password or your sign-in with Apple or Google;
• your profile, goals, nutrition targets and settings;
• your Health Data: weight and body measurements, meals, hydration, custom foods and recipes, workouts, programs and readiness check-ins;
• your progress photos.

What is kept

• Purchase records: Apple or Google keep the records of your purchases for as long as tax law requires. The copy at RevenueCat, the service that manages subscriptions for the app, is deleted with your account.
• Subscription consent: if you subscribed, the record that you agreed to its terms, for 3 years, or for 1 year after the subscription ends, whichever is longer.
• Backups: your data stays in our backups until they are overwritten, within 90 days.
• Account emails: Postmark, which sends the app's account emails, keeps the emails it sent you for 45 days.
• Your messages to us: your deletion request, our replies and anything you sent through the contact form, for 24 months, as a record of how we handled them.
• App usage events: they carry an anonymous id, never your account id, so they can't be found from your account.
• Crash reports: they carry a random install id, never your account id, so they can't be found from your account. Sentry deletes them after 90 days at most, and from its backups up to 90 days later.

The Privacy Policy says how long we keep each kind of data.

Data held elsewhere

• Data in Apple Health or Health Connect stays on your phone; delete it in those apps.
• Data Google collected to show ads is controlled by Google; see Google's ad settings.
• If you joined the waitlist, your sign-up is kept apart from your account. To stop its emails, use the unsubscribe link in any of them; to have it deleted, email privacy@mynutrigym.com.