MyNutriGym

FAQ

Questions, answered.

Categories

Waitlist & launch

When does MyNutriGym launch?

Early 2027, on the App Store and Google Play. Every Waitlister gets an email on launch day with the store links.

Who can join?

Anyone aged 18 or over with an email address. You become a Waitlister once you open the link we email you and confirm your address.

Which emails will I get?

A link to confirm your address, a welcome, at most one build update a month, a reminder 7 days before launch and the launch-day email with your Waitlist Offer. After launch, news about MyNutriGym until you unsubscribe. Each one is in your language.

How do I leave the waitlist?

Use the Unsubscribe link at the bottom of any of our emails: one click and you're off the list. If you never confirm your address, we delete it after 30 days.

Waitlist Offer

What do I get for joining the waitlist?

3 months of Premium at no cost when the app launches (90 days on Google Play). Premium then renews at the standard monthly Premium price, announced at launch, unless you cancel at least 24 hours before the free period ends. We remind you 7 days before the free period ends, by email to your MyNutriGym account address and in the app. No card needed to join, and you can unsubscribe in one click.

How do I claim the 3 months of Premium?

On launch day, we email you your own code for your phone, or both codes if you didn't tell us which phone you use, with a button that redeems it. First install the app, then create your MyNutriGym account, ideally with the email you joined the waitlist with, and only then redeem your code, before you start the app's free trial. The account comes first because our reminder email goes to its address: without an account, you get the reminder only in the app. Redeem your code within 60 days of launch: the exact date is in the email. It's one offer per Waitlister and per store account. Premium is then free for 3 months (90 days on Google Play). Premium then renews at the standard monthly Premium price, announced at launch, unless you cancel at least 24 hours before the free period ends. We remind you 7 days before the free period ends, by email to your MyNutriGym account address and in the app.

How do I redeem my code without the button?

On iPhone, open the App Store, tap your photo, then Redeem Code. On Android, open the Play Store, tap your profile icon, then Payments & subscriptions, then Redeem code; when you subscribe in the app, the Redeem link next to the payment method works too.

Should I start the app's free trial before redeeming my code?

No, redeem your code first. Your 3 months of Premium (90 days on Google Play) last longer than the app's free trial, and the trial isn't added on top of them. Premium then renews at the standard monthly Premium price, announced at launch, unless you cancel at least 24 hours before the free period ends. We remind you 7 days before the free period ends, by email to your MyNutriGym account address and in the app.

Do I need a card for the 3 months of Premium?

No card needed to join the waitlist. When you redeem the offer, the store may ask for a payment method, and Google Play always does. Premium then renews at the standard monthly Premium price, announced at launch, unless you cancel at least 24 hours before the free period ends. We remind you 7 days before the free period ends, by email to your MyNutriGym account address and in the app.

Will I be charged after the 3 months?

Yes, unless you cancel in time. The free period lasts 3 months on iPhone and 90 days on Android. Premium then renews at the standard monthly Premium price, announced at launch, unless you cancel at least 24 hours before the free period ends. After that, Premium renews every month until you cancel it in the app (You › Manage subscription) or in your App Store or Google Play subscription settings. We remind you 7 days before the free period ends, by email to your MyNutriGym account address and in the app. The reminder comes even if you've left the waitlist emails.

The app

Will there be a free version?

Yes. The free plan has ads and keeps search and manual logging free and unlimited, with 5 barcode logs a day and 90 days of workout history. In the US, free-plan ads may be personalized unless you opt out, and in Washington they appear only if you allow them. You can change this anytime in You › Privacy & data › Your privacy choices. Premium removes the ads and adds automatic progression, unlimited barcode logs and long-range reports.

Does it work offline?

Yes, it's built offline first: logging, sessions and your history work without a connection, and everything syncs when you're back. Looking up a product's barcode for the first time needs a connection.

Which languages is it in?

English, French, German, Spanish and Italian, in the app as on this site. The app works in metric or imperial units.

Does it work with Apple Health and Health Connect?

Yes, only with your permission: Apple Health on iPhone and Health Connect on Android. You choose what MyNutriGym shares, and can change it anytime in your iPhone's settings or in Health Connect.

Who can use MyNutriGym?

Adults only: you must be 18 or over to use the app or to join the waitlist. The app asks for your date of birth when you set it up.

Privacy & data

Is my Health Data used for ads?

Never. Your Health Data (weight, body measurements, meals, workouts and progress photos) is never used for advertising, never sold, and never sent to advertising, analytics or crash-reporting tools. The Privacy Policy has the details.

How do I delete my account?

In the app: You › Account › Delete account. You then have 30 days to change your mind: sign back in and everything is restored. After that, the deletion is permanent. Deleting your account doesn't cancel a subscription, so cancel it first in your App Store or Google Play subscription settings. Without the app, the Delete account page explains how to ask by email.

Subscriptions

How much does Premium cost?

Prices are announced at launch. Before you buy, the app and the store show the price for your country, and Apple or Google bill it.

How do I cancel Premium?

In the app (You › Manage subscription) or in your App Store or Google Play subscription settings: Apple or Google bill Premium, so cancelling happens with them. To avoid being charged when a free period ends, cancel at least 24 hours before it ends. Premium stays active until the end of the period you've paid for, or the end of your free period. The Subscription terms have the details.

Didn't find your answer? Write to us from the Contact page.